Delivery Update

May 2020

Due to the global crisis surrounding COVID19 we have had no choice but to follow government guidelines at our HQ in Yorkshire during the lockdown period which means we will experience delays in the coming weeks.

The lockdown also means that sadly we are only able to dispatch parcels ONCE A WEEK. This may mean in stock items can take up to 10 working days for delivery. 

Our manufacturing site is still running (on minimal staff) and therefore we are accepting new orders,  but it is inevitable we will experience unavoidable delays and ask for your patience during this time.

We have plans in place to ensure we use this time to catch up with new and existing pre orders, and will be creating some exciting new campaigns and promotions for you, our loyal and supportive customers. 

As a small family ran business we genuinely cannot thank you enough for your support and understanding during this time and we look forward to coming out of the lockdown on a high. 

As I am sure you can imagine we are unable to give ANY lead times for any orders, but we can assure you that we will be fulfilling ALL outstanding orders as soon as the stock is ready to  leave, we will also be adding extra treats too all of those that have experienced longer than expected lead time orders. 

If you wish to change your delivery address OR if you need urgent assistance about anything we have not covered above please don’t hesitate to pop us an email -  hello@navyprofessional.com.

Please see below guidelines for more advice regarding your order 

 

- IN-STOCK ITEMS - All items showing as in-stock on the website will be sent within 7-14 working days.
- MIXED ORDERS - If you purchase a in-stock item and also a pre order item, we will send the in-stock item out within 3-5 working days, we will then send a separate parcel once the pre order is ready. We cover the extra delivery cost to do this.
- PRE ORDERS - If you have purchased a pre order item or looking to make a purchase of a pre order item, these items all have a lead time within their description on the website. We recommend these date guidelines are followed firstly with the expectation that this date may be extended due to Covid 19.
Please rest assured you have an order it will be on our system and it will not have been forgotten about, we work methodically and treat all orders as a priority.
- ROYAL MAIL - Please note Royal Mail are working with reduced staff meaning it may take a little longer for your parcel to arrive - Please give 7 working days from dispatch.
As soon as the lockdown has been lifted completely we will work to ensure all delays are shortened and we will focus on delivering parcels as quickly and efficiently as possible.
We thank you for your support during this incredibly stressful time, your support and patience allows our family business to continue to run during this unprecedented time.
Rebecca & Team Navy