FAQ's


Frequently Asked Questions (FAQ)

Here are answers to our most commonly asked questions.

When will my item(s) arrive?

Our tools are made to order and hand-finished, so they take a bit longer to manufacture. Please refer to the original lead time provided when you placed your order. We will send you a dispatch email when your item is ready to leave.

What are the current lead times for items?

The lead times shown at the time of your order are generally accurate. We always strive to fulfill your order within the original lead time or sooner.

Some items are out of stock or only available for pre-order. When will they be back in stock?

Due to high demand in over 70 countries and the made-to-order nature of our tools, there can be a wait. Please be patient; we are working hard to process all orders as quickly as possible.

Why is my order taking longer than the original lead time?

Rest assured, we haven't forgotten about you. Sometimes manufacturing delays occur, but we will add extra treats to orders experiencing longer-than-expected lead times.

I ordered an in-stock item. When will I receive it?

In-stock items are processed within 2-5 working days. As a family-run business, we prioritize attention to detail and the safety of our team while aiming to get your orders out quickly.

I received a dispatch notification, but my goods have not arrived.

All tools are sent by tracked post. If your order hasn't arrived within 7 working days of dispatch, please email us at hello@navyprofessional.com. We can track the item for you and provide a tracking number upon request.

Will my order be split and items sent as they are ready?

We generally send all items together to be more environmentally friendly. However, if you would like to receive items as they become available, we can arrange this for orders over £50, excluding international orders.

Have you forgotten about my order?

Rest assured, if you placed an order, it is in our system and will not be forgotten. We treat all orders as a priority.

How is my order shipped?

Standard UK shipping is via Royal Mail Tracked 48, with delivery expected within 48 hours of dispatch. We also offer Royal Mail Tracked 24 for faster delivery within 24 hours of dispatch.

Do you ship internationally?

Yes, we currently ship to over 70 countries worldwide.

How much is international shipping?

The cost depends on the weight of the parcel and the destination country. An estimated postage cost will be calculated at checkout before payment.

Will I have to pay custom fees if I live outside the UK?

Orders placed after January 1, 2021, may be subject to customs fees. Orders placed before Brexit that included VAT will generally not incur additional taxes, but exceptions exist. Please check with the destination country.

Can I get a PDF invoice for my order?

Yes, you can download a PDF version of your invoice when you receive your dispatch notice.

What is the RRP on retail products?

This information is available on our website in the item description for each product.

How much is the tool sharpening service?

The tool care service is currently £12.99 and can be purchased via the website.

Can I add to an outstanding order?

Unfortunately, it is not possible to add to orders once they have gone through the checkout process. If your order was placed in the last 24 hours, contact customer care, and we may be able to manually override this.

Who can I speak with if I have another question?

If you have any questions or need assistance, please email us at hello@navyprofessional.com or call us at 0114 303 5141.

As a family-run business, we genuinely thank you for your continued support.

Love, Team Navy