We aim to dispatch all orders within 1–2 working days. During particularly busy periods, dispatch times may be slightly extended — but we’ll always keep you informed. Once your order leaves us, you’ll receive an email confirmation with full tracking details.

All orders are sent via Royal Mail, with delivery times calculated from the day of dispatch:

•           First Class Tracked: 1–2 working days (not a guaranteed next-day service)

•           Second Class Tracked: 2–3 working days

Yes — we offerfree UK shipping on all orders over £75.

If your order hasn’t arrived within the expected delivery timeframe, please contact our customer care team and we’ll be happy to investigate.

While delivery times are managed by the courier once dispatched, we’ll always support you until the matter is resolved.

Yes, we ship internationally.

Where possible, we do our best to absorb shipping and import costs. However, orders delivered outside the UK may be subject to customs duties or import taxes set by local authorities, which remain the responsibility of the recipient.

We also work with a trusted network of international distributors

You can find them here:https://www.navyprofessional.com/pages/international-distributors

To minimise environmental impact, we try our best to send all items together, however if the pre order item has a lead time of more than 1-2 weeks we will split and send the items seperately, you will receive tracking information when the items leave us.

Almost all items are currently in stock, any items on pre order will show a approx date of arrival in their description. The lead times shown at the time of your order are generally accurate. We always strive to fulfil your order within the original lead time or sooner.

Yes. PDF invoices can be downloaded directly from your account or requested from our customer care team athello@navyprofessional.com.

Once an order has been placed, changes cannot be guaranteed.

If you need to make an amendment, please call our team as soon as possible and we’ll do our very best to help.+44 (0)114 303 5141

Unfortunately, it is not possible to add items to orders once they have been processed through checkout. If your order was placed within the last 24 hours, please contact customer care, and we may be able to assist manually.

At this time, we do not offer standard trade accounts.

All pricing is as displayed on the website. If you’re looking to place a large order of £750+, please contact our sales team at sales@navyprofessional.com and we’ll be happy to discuss your requirements.

Returns are accepted strictly in line with ourReturns Policy, so we recommend reviewing this before placing your order.

Please note that some items are exempt from statutory returns for hygiene reasons.

If your order arrives damaged or develops a fault, please contact us as soon as possible with your order number and supporting images where applicable.

Our team will assess the issue promptly and advise on the next steps.

Due to increased shipping costs, we’re unable to offer free returns at this time.

To initiate a return, please email us with details of the item(s) and the reason for return, and our team will advise you on the next steps.

Returned items must be securely packaged and sent using a tracked service, as we’re unable to take responsibility for items until they’ve reached us.

Proof of purchase and warranty documentation may be required.