Due to the global crisis surrounding COVID19 we have had no choice but to follow government guidelines at our HQ in Yorkshire during the lockdown period which means we will experience delays in the coming weeks.
The lockdown also means that sadly we are only able to dispatch parcels ONCE A WEEK. This may mean in stock items can take up to 10 working days for delivery.
Our manufacturing site is still running (on minimal staff) and therefore we are accepting new orders, but it is inevitable we will experience unavoidable delays and ask for your patience during this time.
We have plans in place to ensure we use this time to catch up with new and existing pre orders, and will be creating some exciting new campaigns and promotions for you, our loyal and supportive customers.
As a small family ran business we genuinely cannot thank you enough for your support and understanding during this time and we look forward to coming out of the lockdown on a high.
As I am sure you can imagine we are unable to give ANY lead times for any orders, but we can assure you that we will be fulfilling ALL outstanding orders as soon as the stock is ready to leave, we will also be adding extra treats too all of those that have experienced longer than expected lead time orders.
If you wish to change your delivery address OR if you need urgent assistance about anything we have not covered above please don’t hesitate to pop us an email - firstname.lastname@example.org.
Please see below guidelines for more advice regarding your order