Our return policy is strictly 7 days for all unused items.
If 7 days have passed since delivery or items have been used including just to 'test' the item, we unfortunately will NOT offer you a refund or exchange due to hygiene restrictions.
To be eligible for our 7 day return, the item must be unused and in the original sealed condition that you received it. It must of remained in the original packaging and include all registration documents, and marketing assets.
Please note due to hygiene factors many of our goods are exempt from being returned unless they have a manufacturing defect or deemed faulty.
Additional non-returnable items:
- Gift cards
To complete any returns, you must first contact us direct before posting your return. Any returns must be sent recorded delivery at your own cost (unless otherwise arranged) to ensure it is not lost in transit - we hold no responsibility for any returns until they reach us.
We also require proof of purchase and warranty documents.
Please do not send any items back without contacting us first - email@example.com
When you purchase a pre order item/s these items will be sent within 4-12 weeks of the order being made, this is due to extremely high demand for our tools. We manufacture batches of tools at a time and as each batch arrives they are allocated based on when the orders were placed. We have no queue jumps or priority services. We sadly cannot give exact dates of arrival but can assure you we will be doing our upmost to get each item out ASAP. Where possible we will cover additional postage costs and send items out in separate batches to avoid any delays but please note international orders will not be sent until every item is ready to be dispatched.
Refunds (if applicable)
Once your return/exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Any refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Late or missing refunds
If you haven’t received a refund, first check your bank account again before contacting us.
We also advise you to contact your bank as it may be pending.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Delayed delivery/ pre order items
If you have purchased a 'pre order' item it may take up to 12 weeks for delivery, please take into consideration that all of our tools are hand finished and this takes time, we do not hold on to stock, as soon as it arrive with us it will be inspected wrapped and sent out via Royal Mail 48 service unless you have paid for a priority postal service. If you change your mind about wanting the item, we required notice as soon as possible of any cancelations of orders, once we have received email confirmation we will issue you with a full refund can cancel the order.
Please note orders which have been purchased using a discount code and contains a PRE ORDER item will NOT be dispatched until ALL items are ready. We do not part dispatch any discounted orders.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged.
We are human and things can slip the net but we will however do our upmost to resolve any issues by replace items that are defective or faulty. If you need to exchange any defective/faulty item, send us an email at the first instance to email@example.com where we will arrange for a replacement to be sent out and the faulty item to be returned to us.
We do not cover return postage outside of the UK.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit to your account will be made.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be made aware of the return.
We use two services to send out orders Royal Mail 24 and Royal Mail 48 both services are tracked and barcoded services and should arrive with your normal postman/woman.
Royal Mail 24 - your item should arrive with you within 24 hours of us dispatching it from our HQ - This service is not a guaranteed service.
Royal Mail 48 - your item should arrive with you within 48 hours of us dispatching it from our HQ. - This service is not a guaranteed service.
Please note once the item has been marked as 'DELIVERED' by the courier we do not hold any responsibility for the parcel. Please ensure your address is correct as we will not be held responsible for any lost parcels.
If you wish to return any products within the returns policy period you should always contact us directly first via firstname.lastname@example.org where we can issue you with return address, please do not ship items to our registered address.
Please note you may be responsible for paying for your own shipping costs for returning items if it is down to personal preference. Shipping costs are non-refundable, therefore if you request a refund, the cost of return shipping will be deducted from your refund.
When returning any items we recommend you use a trackable shipping service or purchase shipping insurance. We sadly cannot be responsible for any returned items until arrives with us at our HQ.
Any FREE confectionary sweets or edible consumables within our parcels are eaten at the recipients own risk & MAY CONTAIN NUTS, GLUTEN, EGGS AND ALL OTHER ALLERGENS.