Our Returns and Shipping Policy
Returns
Due to hygiene restrictions, our tools, hygiene, and skin collections are non-returnable unless they have a manufacturing defect or are deemed faulty.
However, we understand that mistakes can happen, either on our part or yours; therefore, we offer a discretionary 7-day exchange policy for products within the above collections.
To be eligible for an exchange, the item must be unused, in the original packaging, and sealed.
Non-Returnable Items
- Sale/outlet items
- Gift cards
Return Postage
Due to increased shipping costs, we do not offer free returns. To initiate a return, please email us first to inform us of the item(s) you wish to return and the reason for the return. We ask that the returned item(s) be safely wrapped and correctly posted. We recommend using a tracked service, as we are not responsible for the item until it reaches us. Proof of purchase and warranty documents may be required.
Pre-Orders
When purchasing a pre-order item, it will be shipped within the lead time listed on our website. Tools are manufactured in batches and allocated based on the order placement. Priority services are not available. The dates provided are estimates and may change. If necessary, we may cover additional postage costs and send items in separate batches to avoid delays. International orders will be dispatched once all items are ready.
Refunds
Once we receive your return/exchange, we will notify you via email. Shipping costs for dispatched orders will not be refunded. Refunds will be processed to your original payment method within 3-5 working days. Any chargeback fees will be deducted from the final refund amount. For refund inquiries, please contact us at hello@navyprofessional.com.
If you haven't received a refund notification within 2-5 working days, please check your junk mailbox and bank account. If the issue persists, contact your bank. If you still haven't received your refund, email us at hello@navyprofessional.com.
Sale Items
Only full-priced items are eligible for a refund. Sale items are non-refundable and non-exchangeable unless faulty.
Exchanges
For defective items or exchanges, please email hello@navyprofessional.com to discuss the issue. Return postage for items outside the UK is not covered.We will always send any replacements to the address on the original order unless otherwise told in writing by email.
Gift Returns
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. If the item was not marked as a gift or was shipped to the gift giver, the refund will be sent to the gift giver.
Shipping
We use DPD & Royal Mail 24 and Royal Mail 48 services.
Royal Mail Tracked 24: Delivery within 24 hours of dispatch (note: this is not a next-day delivery service).Royal Mail Tracked 48: Delivery within 48 hours of dispatch.
If the courier leaves your parcel in a safe place, with a neighbour, or with a third-party service, we are not responsible if it is lost or misplaced. When returning items, use a trackable shipping service or purchase shipping insurance. We are not responsible for returned items until they arrive at our HQ.
Restocking Fee: If a order has been refused or not claimed there will be a automatic £15.00 restocking fee.
Change of Address
Submit address changes in writing at least 3 working days before dispatch. We regret that we cannot guarantee address changes before dispatch.
Allergen Warning
Free confectionery sweets or edible consumables in parcels may contain nuts, gluten, eggs, and other allergens.
Manufacturing defects: Premature breakages or fractures. All warranty claims are independently verified.
Faulty tools: Tools that do not function as intended. Faults must be reported within 7 days of receipt.
For further inquiries, please contact us at hello@navyprofessional.com.