Tool Warranty

Our Guarantee to You

We are confident in the quality of our products, which is why all our tools come with a complimentary 12-month warranty from the date of purchase. Please refer to Section 1 below for details on our warranty coverage.

Important Notes:

  • Our warranty does not cover misuse or accidental damage.
  • The warranty is non-transferable and void if tools are resold.
  • Each tool has a unique batch number (e.g., L23-164-0986) that identifies its purchase date, manufacturing date, and finish date. This ensures quality control and traceability.
  • Navy tools feature a distinctive coating marking, indicating quality and not a defect. Hand finishing may result in slight variations in tool appearance.

The warranty period begins at 00:01 AM on the delivery date.

Terms & Conditions of the 12-Month Warranty:

  1. Coverage:

    • The warranty covers manufacturing defects. If a defect is confirmed upon inspection, Navy Professional Ltd will cover the repair or replacement costs of the defective parts or tool. Shipping and taxes are excluded.
    • Replaced parts or tools become our property.
    • If a tool cannot be repaired, it will be replaced with a similar item. Refunds are not provided.

  2. Exclusions:

    • Damage from normal wear and tear or improper handling (including prolonged steeping in cleaning solutions) is not covered.
    • Tools are inspected according to our 9-point policy before dispatch to ensure high quality.

  3. Improper Use:

    • The warranty is void if improper modifications or service work are performed, or if third-party parts, accessories, or consumables are used.

  4. Claims Process:

    • Warranty claims are only valid once the tool is returned to Navy Professional HQ with proof of purchase and a brief explanation of the fault. We are not responsible for lost items. Send returns via recorded delivery to: Navy Farm, Walkeringham, DN10 4NB. Responsibility for returns is assumed only upon arrival at our HQ.

  5. Warranty Duration:

    • Granting warranty service does not extend or renew the warranty period.

  6. Geographic Limitation:

    • The 12-month warranty currently applies only within the UK.

  7. Legal Rights:

    • This warranty does not affect your statutory rights.

  8. Aftercare:

    • Follow all aftercare guidelines using the Navy Hygiene range. We do not recommend steeping Navy tools in blue-style disinfectants or hypochlorous solutions.

  9. Intended Use:

    • Tools should be used as intended. For example, cuticle nippers are for trimming cuticles only. Misuse will cause premature blunting.

  10. International Returns:

    • Return shipping costs from outside the UK are not covered.

  11. Chemical Damage:

    • Damage from chemicals such as blue-style disinfectants, hypochlorous, and hydrogen peroxide is not covered.

  12. Reprocessing:

    • Follow our Reprocessing Guide when reprocessing tools.

Navy Professional Ltd reserves the right to change the warranty conditions. Claims made before any changes will remain unaffected.

For more information or to discuss our 12-month warranty further, please contact us at: hello@navyprofessional.com.