Our 5 Year Guarantee

Our guarantee to you... 

All of our products come with the guarantee of quality and precision, and it is precisely for this reason that we offer you a FREE 5 year warranty on all of our tools from date of purchase.  

Please see section 1 below as to what our 5 year warranty covers.

Please note: misuse or accidental damage is not covered. 

Your only requirement is to register your purchased tool/s once you receive them.

When your tool/s arrive, you will receive a Navy Registration Card, you must fill this card out with your order details and batch number/s and store safely. No warranty card = no warranty.

Please note if tools are sold on the warranty is NON transferable and will be void. 

Each tool has a batch number which identifies when they were purchased, when they were manufactured and when they were finished. (Your batch number will be similar to this example - L23-164) If you buy a kit and the tools have different batch numbers please ensure you note ALL batch numbers on the Registration Card you receive, PLUS your order number/s

Our warranty is non-transferable. The warranty period begins at 00.01AM of the purchase date.

Terms & conditions of the 5 year warranty:

1 -  The 5-year warranty covers, rusting and pitting of of the tool plus damage due to material and/or manufacturing errors.

Should such damage occur, and a fault is determined by a inspection by our laboratory, Navy Professional Ltd  will assume the costs of the repair and the replacement of the defective parts or of the entire tool. The warranty excludes cost of shipping, taxes. Parts or tools replaced will become our property.

If the tool/s cannot be repaired they will be replaced with a like for like option. No refund of tools will be given. 

2 - Damage due to normal wear and tear or improper handling of the tool is excluded from the 5-year warranty, this includes improper cleaning practices. All tools are inspected to our 3 point inspection policy before being dispatched. This ensures all tools arrive to a high level of quality. 

3 - The 5-year warranty does not apply if improper changes were made or improper service work was performed or if third-party parts, accessories or consumables were used. In these cases Navy Professional Ltd provides no warranty for the resulting consequences.

 

4 - Warranty claims will only be acknowledged if the tool is delivered to Navy Professional Ltd  head office. In case of a warranty claim, we request that you send in the tool, together with proof of purchase of both the tool & our hygiene system, the registration card and a brief explanation of the fault. We will not accept any responsibility for lost items. Please send any returns recorded to: Navy Professional Ltd PO Box 1560 Doncaster DN19RT.  

5 - The granting of warranty service does not result in an extension of the warranty nor mark the start of a new warranty period.

6 - Our 5-year warranty only currently applies in the UK. 

7 - The legal or agreed-upon warranty claims are unaffected by the warranty. 

8 - All aftercare guidelines must be followed using Navy Hygiene range. We do not recommend the steeping of Navy tools. 

9 - Navy tools should only be used as intended, example cuticle nippers only used fro trimming cuticles! Misuse of the tools WILL cause the tools to blunt prematurely. We hold no responsibility for mis used tools. 

Navy Professional Ltd reserves the right to change the warranty conditions.

Warranty claims made before this change remain unaffected by this.

For more information or to discuss our 5 year warranty further please email us at:  hello@navyprofessional.com